Everybody’s headed for their summer digs, and my back yard is in the flight paths. What a treat!!
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Archives
Rage, rage against the dying of the flight
Apr 13, ’11
6:34 AM
I was stuck in Chicago at O’Hare Airport one holiday season, along with thousands of other travelers. We’d been delayed several hours by a fierce snowstorm blowing in from the plains, and then got word that several flights were cancelled. People were up in arms. The airline agents were stressed, passengers were starting to shout, and the whole mood of the place was turning black. It was the closest I’d seen to mob mentality in years, and I was getting scared. In the midst of the shouting and fist shaking, a young gate agent walked from behind the counter, climbed onto a seat, and raised her arms in an outstretched Y. She didn’t say a word. She simply stood, motionless, with a relaxed look on her face. It took two minutes, but the shouting began to subside. One by one, people turned their attention to her.
What if…?
Mar 22, ’11
7:31 PM
I coach executives. The ones whose organizations are doing well are the ones who are leading, not the ones trying to hang on by managing. The distinction is critical.
Managing focuses on organizing and controlling the complexity of work. It involves planning and expanding what we want, and fixing or getting rid of what we don’t want. Managers are experts at preserving the status quo. Their work bounces from fix it to restore it to maintain it and back to fix it.
But organizing, fixing, and controlling are not sufficient for creating new direction and helping people discover strategies to get there.
That’s what leading is about: defining a new future.
Who stole my quick response?
Mar 1, ’11
8:13 PM
One of my clients was lamenting that she wasn’t what she calls a “fast thinker.” “People who think quickly, like my boss,” she said, “generally get the better of me in any argument because I can’t think quickly enough to counter when I need to.” She heaved a deep sigh and added, “Got a pill for that? Or a book I can read?”