Several days ago, I awoke about 4 a.m. with a gnawing feeling that I’d missed a client appointment. I got up, went to my electronic calendar, and discovered I HAD missed an appointment. The client requested a schedule change, I said okay, and then didn’t make the change on the calendar. I felt terrible about it, and sent a note of apology to the client.
That evening, I told my partner Duff about it. “That’s why I always use a good, old-fashioned paper-and-pencil calendar,” he said. “Nothing drops through the cracks.” I was quick with a comeback.