February 2012
Mon Tue Wed Thu Fri Sat Sun
 12345
6789101112
13141516171819
20212223242526
272829  

Day February 6, 2012

The dropped appointment

Several days ago, I awoke about 4 a.m. with a gnawing feeling that I’d missed a client appointment. I got up, went to my electronic calendar, and discovered I HAD missed an appointment. The client  requested a schedule change, I said okay, and then didn’t make the change on the calendar. I felt terrible about it, and sent a note of apology to the client.

That evening, I told my partner Duff about it. “That’s why I always use a good, old-fashioned paper-and-pencil calendar,” he said. “Nothing drops through the cracks.” I was quick with a comeback.